About Our 100% Refund Policy
We understand ordering products of this nature from overseas companies has it's complications. To make sure all our clients worldwide can order with confidence, our 100% Refund Policy promises to re-ship all packages seized by customs free of charge. In fact, if your order takes more than 20# business days to arrive, contact us and we'll re-ship - also at no charge! We want to make sure everyone has a chance to experience our great products.
You can order with confidence and peace of mind, directly from BTC Nootropics.
Also check out our unfiltered customer feedback on Reddit. Rave reviews after shipping orders in the last month alone.
- Seized in customs? We re-ship free of charge, automatically.
- Re-shipment seized in customs too? We refund you 100% of your order. Yes, not kidding. Just ask.
- Parcel delayed longer than 20# business days? We re-ship free of charge.
- Received the wrong product/quantity or it's damaged? We will re-ship once free of charge.
- Selected high risk countries, as marked with an asterisk (*), as these countries have tighter import controls.
- Incorrect or invalid shipping information is given.
- Failed delivery attempts, signature is generally always required.
- Any orders to known mail forwarding companies.
- # Festive periods (Christmas/New Years etc) result in longer delays, so in this instance we allow up to 40 business days.
It is always your responsibility to maintain contact with your local postal service to
ensure smooth and prompt delivery.
You can do so by following tracking and contacting your local postal service should there be any issues with the delivery. We trust you can understand; to provide the cheapest prices, we must have some fine print associated with this.